GENERAL TERMS AND CONDITIONS OF SALE
OBJECT AND GENERALITIES
IRIS MASTER BRAND, S.L. (hereinafter THE COMPANY) welcomes you and invites you to carefully read the General Conditions of Use of this Website that describe the terms and conditions that will be applicable to your browsing through it, in accordance with the provisions of Spanish regulations of application. Since IRIS MASTER BRAND, S.L. could modify these Conditions of Use in the future, we recommend that you visit them periodically to be duly informed of the changes made.
Through the Website, THE COMPANY provides information about its products and offers the possibility of their acquisition. Due to the content and purpose of the Website, people who want to benefit from its services must have the status of "Customer", which is acquired by completing the registration form and following the steps that THE COMPANY subsequently communicates via email. The condition of Client implies adherence to the Conditions of Use of the version published at the time the Website is accessed.
In any case, there are pages of the Website accessible to natural or legal persons who do not register or initiate a product purchase (hereinafter, "Users"). In this sense, Users who access these parts of the Website agree to be subject to the terms and conditions contained in these General Conditions, to the extent that this may be applicable to them.
THE COMPANY wants to let its Clients and Users know that it is addressed exclusively to a public over 18 years of age and that the territory in which it accepts and distributes orders is that comprised by the Iberian Peninsula, the Canary Islands, the Balearic Islands, Ceuta , Melilla and Peninsular Portugal. (Hereinafter, the "Territory"). THE COMPANY does not ship orders outside of this Territory. If a user is interested in receiving an item outside the territory of they should contact THE COMPANY through the form or by sending an email to info@blacksteelsupplies.com, we will study their request and inform them about it.
CONTACT: For any type of doubt, question or suggestion, you can send us your comments by email to: info@blacksteelsupplies .com
PRODUCT INFORMATION
The descriptions of the products displayed on the Website are made based on the information provided by THE COMPANY's suppliers. However, the information given about each product, as well as the photographs or videos related to them and the trade names, trademarks or distinctive signs of any kind contained on the website of THE COMPANY, are displayed on the Site as a guide, may contain some difference or error with the real product.
PRICES
The prices shown will include VAT. Other taxes, royalties or other similar current or newly created, state, regional or local taxes are borne by the buyer. The company reserves the right to modify prices without prior notice.
AVAILABILITY
The COMPANY informs the Client that the number of units available is kept up to date with the stocks in the warehouse. However, on occasions, and due to causes that are difficult to control by THE COMPANY such as human errors, incidents in computer systems or orders that are being processed at the same time, it is possible that the product is not available after the order has been placed. in which case The COMPANY will contact the client to inform them and seek a solution.
PAYMENT
To the initial price that appears on the website for each of the products offered will be added the rates corresponding to the relevant shipping costs. In any case, said rates will be previously communicated to the Client before formalizing the purchase itself.
The payment method will be by credit card; except for clients who have expressly agreed to another method, in which case it will be as expressly agreed. If the form of payment is transfer, the material will be sent when THE COMPANY has the money at its disposal. The COMPANY reserves the right to request as much information as is necessary to establish said form of payment.
SECURITY
IRIS MASTER BRAND, S.L. undertakes to treat the data confidentially and with the exclusive purpose of managing and formalizing the reservation of merchandise requested by the User and processing the corresponding order; including the commercial promotion of the services it provides. Understanding that the formalization of the order, as well as the acceptance of the General Conditions of the contract (See Legal Notice), imply the consent to carry out said treatment.
The contracting of the services offered by IRIS MASTER BRAND, S.L. on this page, is carried out in a secure environment through the implementation of a data encryption system SSL (Secure Sockets Layers) that guarantees the protection of Internet communications with it. The Client/User can verify that they are in a safe operating environment by looking at the closed padlock at the bottom of their screen.
The User undertakes to make lawful and appropriate use of this Website as well as the services provided by the company in accordance with this Legal Notice and not to carry out activities contrary to the law, morality, public order and in general, to make good use of these conditions.
IRIS MASTER BRAND, S.L. reserves, in the event that it carries out any activity contrary to the laws, the right to cancel the orders of any User or to deny access to the Website, without prior notice, and to exercise legal actions that you deem appropriate.
In the same way, the company guarantees that the server where personal data is stored and processed has the necessary technical and organizational security measures to avoid, as far as possible, alteration , loss and/or unauthorized access to the aforementioned personal data.
ORDER FORMALIZATION
Once the order has been formalized, that is, with the acceptance of the Conditions of sale and the confirmation of the purchase process, IRIS MASTER BRAND, S.L will always send an email to the CUSTOMER confirming the details of the purchase made.
CANCELLATION OR MODIFICATION OF ORDERS
THE COMPANY will accept cancellations and/or modifications of orders when they are requested before the order is shipped. To do so, you must send an e-mail to info@blacksteelsupplies.com.</span >
However, the company does not guarantee being able to carry out said changes if the order is already in its last phase of preparation, so please notify them as immediately as possible.
DEADLINES, PLACE OF DELIVERY AND LOSS
I. Product delivery
THE COMPANY undertakes to deliver the product in perfect condition to the address indicated by the Client in the registration form or another indicated in the order, and which in any case must be within the Territory. span>
THE COMPANY will not be responsible for errors caused in the delivery when the delivery address does not conform to reality or has been omitted.
THE COMPANY will not be responsible for errors caused in the delivery when the Client sends his own transport company.
THE COMPANY informs the Customer that the same order may be divided into several deliveries.
II. Delivery Time
Shipping will be done through a courier company. The order placed by you will be delivered within a maximum period of 10 working days from when we have confirmed the order and once the payment has been confirmed.
These terms are average, and therefore an estimate. Therefore, it is possible that they vary for logistical reasons or force majeure. In cases of delays in deliveries, THE COMPANY will inform its customers as soon as it becomes aware of them.
Each delivery is considered made from the moment in which the transport company makes the product available to the Client, which is materialized through the control system used by the transport company.
In the case of delays in the delivery of orders attributable to THE COMPANY, the Customer may cancel their order in accordance with the procedure described in Section "11. Returns". Those cases in which the order has been made available to the Client by the transport company within the agreed period and could not be delivered for reasons attributable to the Client will not be considered delays in delivery.</ p>
The calculation of shipping costs will be made automatically during the purchase process.
For security reasons, THE COMPANY will not send any order to post office boxes or military bases, nor will it accept any order when it is not possible to identify the recipient of the order and their address.
III. Delivery Data, Unfulfilled Deliveries and Loss
If at the time of delivery the Client is absent, the carrier will leave a receipt indicating how to proceed to arrange a new delivery. THE COMPANY hires, as part of the courier delivery service, the performance of a series of follow-up actions, aimed at guaranteeing that delivery occurs.
If after 7 business days after delivery of the order delivery has not been arranged, the Customer must contact THE COMPANY. In the event that the Client does not proceed in this way, after 10 business days from the delivery of the order, it will be returned to our warehouses and the Client must bear the shipping costs and return to origin of the merchandise, as well as the possible associated management expenses.
If the reason why the delivery could not be made is the loss of the package, our carrier will initiate an investigation. In these cases, the response times of our carriers usually range from one to three weeks.
IV. Diligence in delivery
The Customer must check the good condition of the package before the carrier that, on behalf of THE COMPANY, delivers the requested product, indicating on the delivery note any anomaly that could be detected in the packaging. If, later, once the product has been reviewed, the Customer detects any incident such as blow, breakage, signs of having been opened or any damage caused to it by shipping, the Customer undertakes to notify THE COMPANY via email in the shortest possible time. possible time, before the following 24 hours from the delivery. From that moment on, incidents of this type will not be dealt with (only parts under warranty).
RETURN
I. Return procedure
Products purchased at THE COMPANY may be returned and reimbursed, provided that the Client notifies THE COMPANY of his intention to return the product(s) purchased within a maximum period of up to 14 calendar days. from the date of delivery and that the rest of the conditions established in this section are met.
THE COMPANY will only accept returns that meet the following requirements:
- The product must be in the same condition in which it was delivered and must keep its original packaging and labeling.
- The shipment must be made using the same box in which it was received to protect the product. In the event that it cannot be done with the box with which it was delivered, the Client must return it in a protective box so that the product reaches the warehouse of THE COMPANY with the maximum possible guarantees.</li >
- A copy of the delivery note must be included inside the package, where the products returned and the reason for the return are also marked.
In accordance with Royal Legislative Decree 1/2007, of November 16, which approves the revised text of the General Law for the Defense of Consumers and Users and other complementary laws, will not be accepted returns of goods made according to the specifications of the consumer and user or clearly personalized.
In order to facilitate the return process for Customers and to be able to properly monitor it, THE COMPANY establishes as the only return procedure that established by THE COMPANY. If the reason for the return is attributable to THE COMPANY (the product is defective, it is not the one you ordered, etc.), the amount of the return will be refunded. If the reason is another (the products were served correctly but they are not to your liking), the cost of the return expenses will be borne by the customer.
To proceed with a return, the following steps must be followed:
- Once the request has been analyzed, the COMPANY will indicate the transport company to use if said return is attributable to The COMPANY.</span >
THE COMPANY will accept cancellations and/or modifications of orders when, being goods made according to the specifications of the consumer and user or clearly personalized, the manufacturing process has not begun or, in the rest of the products, are requested before it is sent. To do so, you must send an e-mail to ……………………………………………………..
The company does not guarantee being able to carry out said changes if the order is already in its last phase of preparation, so please notify them as immediately as possible.</p >
In no case may the CUSTOMER return a product on their own without having previously informed THE COMPANY.
II. Refunds to the CUSTOMER
The return of the products will give rise to a refund equal to the cost of the returned products less the cost of the return service.
Only in the event that the product delivered is defective or incorrect, THE COMPANY will also reimburse the Customer for the corresponding shipping costs.
Returns and partial cancellations will result in partial refunds.
The refund will be made through the means of payment that you used in the purchase, or by bank transfer in the event that the provider of the payment gateway does not authorize the return by means of the card. In this case, the refund will be made via bank transfer.
IRIS MASTER BRAND, S.L.COM will not refund the amount or reship the merchandise until the receipt and condition of the packaging and accessories of the item subject to return or exchange have not been verified in our warehouses. The price to be returned is the one that originally appeared in the order, except transportation costs. Once the correct state of the returned product has been verified, IRIS MASTER BRAND, S.L.COM will proceed to refund the amount within a maximum period of 7 days.
WARRANTY OF THE PRODUCTS PURCHASED
The warranty period is one year, from the delivery of the product, although it does not include deficiencies caused by negligence, blows, incorrect use or improper manipulation, incorrect installations not carried out by authorized Technical Services when appropriate, etc., nor materials that are worn by use.
Unless proven otherwise, it will be presumed that the lack of conformity that manifests itself in the six months after the delivery of the product, whether it is new or second-hand, already existed when the product was delivered, except when this presumption is incompatible with the nature of the product or the nature of the lack of conformity.
IRIS MASTER BRAND, S.L.COM reserves the right to request a verification of the origin of the problem from an official technical service of the brand. In the event of a defect caused by misuse, the repair will be billable. In those cases that justify the application of the guarantee, the repair, replacement of the article, reduction or return will be chosen, in the legally established terms.